Returns & Exchanges

Our policy lasts 24 hours after you have received the package! If you received an item that is damaged or faulty we will happily replace the order at no additional cost to you. If the 24 hours limit is exceeded since your purchase, unfortunately we can’t offer you a refund or exchange.

Should you receive an item that is in the wrong color or size than the one you originally order, please email us a picture of the item(s) showing the size tag and its original packaging within 24 hours upon receipt of the order get a replacement.

Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

• Items are faulty – damaged/broken or soiled upon arrival.
• We sent wrong item – size, style, color.
• Parcels that is lost in transit.
• Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit you.
• We do not accept returns or refunds if customer changes their mind after receiving their order(s).

HURRAH SHOP will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

If you have other concerns, please refer to our FAQ Page or contact our Customer Service through submitting a ticket at our website.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time (2-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@hurrahshop.com